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What Happened to LinkedIn Events?

What Happened to LinkedIn Events?

Image by jhhwild via Flickr

[Note: Approximately 24 hours after I wrote this blog post, LinkedIn Events reappeared on LinkedIn as mysteriously as it had disappeared.  Other than a tweet or a response to a customer service request, there was never any "official" word from LinkedIn as to what happened...]

Poor old LinkedIn Events.  I wrote back on April Fool’s Day how LinkedIn was very mysterious in how they branded and placed their Applications in their user interface.  For instance, Events was the Application that was never accessible by selecting “Applications” from the left-hand navigation bar.  Which raised the question, is LinkedIn Events a LinkedIn Application or not?

As I wrote my LinkedIn Book, I realized how valuable an Application LinkedIn Events was for anyone who was hosting any type of event, and I ended up devoting several pages to it.  As someone who hosts networking events for LinkedIn Groups, the value of LinkedIn Events was immediate.  And the viral nature through which it can help advertise your events was also something that I felt many people did not realize.

So you can imagine how shocked I was today when I logged on to LinkedIn today to see the RSVP count for my upcoming LinkedIn Event the day-after-tomorrow and noticed that the Event application was missing.  It was completely taken off LinkedIn.  I went to the link for my event, and that too had disappeared.  How can a key functionality be completely deleted from a social networking platform like LinkedIn used by almost 50 million people without any notification, beforehand or after the fact?

And this is the issue with LinkedIn or any other Web 2.0 platform: the industry is in flux.  Functionalities can be deleted at whim, although LinkedIn is notorious for doing this without any explanation, rhyme, or reason.

The problem, though, is that LinkedIn now wants us to use their paid service and entrust them into saving all of our contact information with their new “Profile Organizer” (which I will review on a separate blog post).  But if I paid money to use their service and then had one of the key features, like Events, deleted, doesn’t this raise a major issue of people rightfully demanding their money back from LinkedIn?  And can I trust LinkedIn, or any other web platform, with my precious information?

Clearly there are sites like Salesforce.com that are of high integrity and have a robust platform that make us feel comfortable in entrusting them.  But what about the case of LinkedIn?

What do you think?

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  • zantay
    I have to say the wordpress application for Linkedin is great, add Google Presentation and you nearly have a virtual sales person worker for you in Linkedin
  • Excellent point Colin. Thanks for your comment.
  • Thought it was me, not LinkedIn. I started to send LinkedIn a question about this and their answers came up as before. Look on the right side to see what events your contacts are attending. But there is no Event place. So I guess I'll have to post my events on my groups instead or on my status update. Oh here's a good one, on Facebook instead. So glad I found your post. Have you confirmed this is permanent? I noticed they were down last night.
  • Jo, it looks like Events is back up and running. I haven't noticed any significant lack of functionality but I'll definitely keep an eye out!
  • Hi Neal, It looks like it was a glitch on LinkedIn's part. They did email me back telling me they were aware of the situation. However, you could still add them back in under applications and I did and had no problem. Wrote a blog pot on my blog as well.
  • Hi Jo,

    The situation has definitely calmed down as the applications can now be used, but for a site that is active in social media, they definitely could have handled the issue a lot better. Why not just come out and let everyone know that an issue existed and that they were working on it?

    - Neal
  • Yes, Neal. Great point.
  • TSchustrich
    This was LinkedIn's response to my email when I asked what happened to the Event button.
    Dear Therese,

    Thank you for contacting LinkedIn Customer Support. We do apologize for the inconvenience, Events was taken down due to some site issues. Once we can confirm all the issues have been resolved and everything is running as intended, we will put the Events application back up.

    If you have further questions, please feel free to reply to this message.

    Thank you for being a valued member of our LinkedIn community!

    Regards,

    Troy
    LinkedIn Customer Support
  • Thanks for this! Unfortunately, too little too late....
  • callthatgirl
    For one thing, they moved Events to the applications area, where it belongs. It never seemd to have had a home before, but how about a notification of it being down. -1 for LinkedIn.

    and -2 for Linkedin to tweet about it. Good lord, not everyone tweets! I don't.
  • Hey, they haven't moved Events to the Application area. If you installed it it appears under "Applications" in your left-hand navigation bar, but if you press "Applications" it still is not appearing in the list of applications.

    I guess that makes it three strikes for LinkedIn!
  • callthatgirl
    I figured that they deleted it too after I couldn't find any events anywhere! I posted your blog on the LinkedMinnesota group and featured it. Will send out with Friday's announcement too:)

    Lisa
  • Thanks Lisa ;-) It really is crazy, although apparently LinkedIn Events is alive again, with no explanation of course!

    - Neal
  • TSchustrich
    I too was shocked when I'm telling people to respond to my event via "events" and my event isn't on there either. I think it is a bad way of doing business. LinkedIn is something that people rely on and although I realize they need to make money, wouldn't it be logical to let us know BEFORE they do it so people aren't wondering what happened? Even more important, shouldn't they have let those who had an event posted know before they took it off? I just think that's bad business myself.
  • Agree with you 100% Therese. Why don't they just come out with a simple announcement for those that access Events with a "currently undergoing maintenance, will be back in 24 hours" message? It really is bad business.

    - Neal
  • markawilliams
    Spot on Neal. Another shocking example of Linkedin's appalling attitude towards its users - or maybe its just lack of resources (if I am feeling kind). The bottom line here is that LI need to shape up in terms of comminication - when Events disappeared you got an error message - why? How difficult is it to write one line saying 'We are very sorry Linkedin Events is currently being improved and will return tomorrow'
    Sometimes it only takes small, simple actions to avoid big problems and they need to learn this. Tweeting an explanation is not good enough in isolation - they have their own platform to communicate!
    Mark
  • You're preaching to the choir Mark! LinkedIn has to get used to the fact that in Social Media, the Customer is King! And if they don't try to influence these types of conversations, the feeling by all participants will just turn more and more negative...

    - Neal
  • Per an 11:50 AM (eastern) 6 October tweet from @linkedin: "Events is currently down for maintenance and will be up shortly. Thanks for your patience ~Mario"
  • Thank you for this update Chris. It's nice of @LinkedIn to send out a Tweet, but what about all of those who didn't have a chance to read that Tweet? They really need to do a little bit better public outreach here. Why don't they just put this information on their website? Case closed and I wouldn't be spending my time blogging about it!
    - Neal
  • Piet
    keyword in the tweet that LinkedIn said is the word shortly. Now I'm not entirely sure how long shortly can last per definition, but it is now more than 8 hours since that tweet.
    And maybe that tweet is not for us "normal" users but already meant for the premium users?
  • Yes, "shortly" can mean a lot of different things to a lot of different people. Coming from the software industry, without further definition "shortly" is a big red flag!
  • Piet
    it seems that it is also an issue on premium accounts.
    Liz du Toit (3rd from the top) says: "I'm having the same problem and I have a paid account, so that's not it. Must be another bug." http://tinyurl.com/ya6fpl2
  • Wow! That is scary...software product liability issue, no? I'd be asking for my money back if I was a paid account holder!
  • As of this moment (8:51 AM eastern) "Events" is back up and appears fully functional. They've been doing upgrades/maintenance on the site the last few days and it has been buggy and slow. I'm giving them the benefit of the doubt for now.
  • Chris,

    Yes, LinkedIn Events is back up. But what is there to prevent them from doing this again? I am seriously thinking of moving my event planning OFF of LinkedIn to Facebook, where at least they don't delete functionality for 24 hours.

    - Neal
  • It's down again!
  • It's working for me right now...but it sounds like there is definitely a stability issue here...
  • Neal -

    I share your frustration - I really do. I went through the same thing a few weeks ago when Gmail went down for several hours and I lost access to my main email account. And I'm in active job search and *need* fairly constant access to my email.

    But let's step back for a minute. These sites are FREE and, legally, I don't believe the providers have any obligation to the user community whatsoever. A close read of the TOS would probably confirm this. So I think it is caveat emptor. If we choose to utilize free, cloud computing options, that choice comes with a risk (don't they all...).

    That said, there is an (unenforceable) implied "social" contract for them to properly maintain a service when they have garnered as many users as these variously mentioned sites have. It's an interesting predicament. Could they do a better job of communicating to there user base? Absolutely. Are they conspiring against us? I don't think so.
  • Chris,

    Yes, Gmail and of course Twitter have recently had their setbacks. And, yes, we are using the free version of LinkedIn, so you are right in that we take on the risk. I am only trying to give constructive criticism to LinkedIn. As I write in my LinkedIn book as well as elsewhere in this blog, I am absolutely LinkedIn's #1 evangelizer and absolutely love the platform. It is this reason why I can't believe they wouldn't just put out a message somewhere saying that the application was down for maintenance. it is unprofessional, that's all...although for 24 hours I had no idea how many people are going to come to my networking event tomorrow night!

    I do agree that they are obviously not conspiring against us and it really is a problem of communicating with their users. But considering that this isn't the first time, wouldn't you think they would try to improve things? We can only hope for the best...

    - Neal
  • klaasvanderbaaren
    The site seems to be having problems the last 24 hours. Some links came back with a "Sorry, please try again layer" message. The ANSWERS option at the top of the home page just gave me that response. Maybe Evenets is down.
  • Whilst the site has definitely had lots of problems, completely removing Events from the user interface is a problem of its own magnitude. I also thought that maybe Events was down, but this seems to be more than just a temporary downage.
  • Piet
    I'm shocked! I was hoping it was some kind of bug, but this is really bad!
    So the only option now is to subscribe for like 50 euro's per month solely to be able to use the event application? That is not good at all.
    Well thanks for the info!
    Piet
  • Piet, my sentiments exactly. LinkedIn is really bizarre in how they do things. Did they think by quietly making it disappear no one would notice?
    - Neal
  • Neal, you clarified my thoughts before I could articulate them myself!
    Our Inaugural Hypnotism and Magic Dinner Show at Fiamme Restaurant and Bar in Thousand Oaks next Wednesday, Oct 14th just VANISHED from LinkedIn.... and for days was just returning an error message.
    Very unsettling.
    Larger question: are we in for years of "the next big thing" replacing each social media platform we use, forcing us to re-create all our networking efforts and databases each time (shudder!) manually repeatedly?
  • Very unsettling is a nice way of putting it. And I agree with you about the Larger Question...why do we have to keep reinventing the wheel here? At one point it would not surprise me if the government proposes something because the decline in efficiency here could start seriously affecting our GDP someday...
  • Chris
    I don't know what's going. I'm having problems with accepting LI request too. I did find a link to check your events: http://events.linkedin.com.
    Your post is spot on too!
  • Chris, Thanks for the link, but when I searched for my event I got an error. Having problems accepting a LinkedIn request, though, is an even BIGGER problem. Let's hope that LinkedIn not only fixes these issues FAST, but also offers us an explanation!
  • Neal, I'm not surprised. I was never that pleased with the app. For example, unless they changed something before they took it off the site, there was no way to delete an event. I hate to say this but, I think that FaceBook has the better app for this process. Too bad because I would much rather use LinkedIn for my specific event types.

    Thanks!

    Craig
  • Hey Craig, for someone that became a big LinkedIn user before touching Facebook, I still liked the LinkedIn Events application. It was one of the truly viral ways you could advertise something on LinkedIn and then have other people's profiles advertise it for you if they RSVPed. It is an embarrassing thought, but I may have to use Facebook Events to manage the RSVPs for my LinkedIn Group events! Bizarre!
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